Reach out to us via [email protected] for warranty claims.
Jakhals offers a warranty to the original owner for a period of two (2) years after the date of purchase from an authorised Jakhals dealer, or the online shop operated at www.jakhals.com. The warranty covers any and all parts of the watch against defects in materials and workmanship. Jakhals’ obligations hereunder are limited to repair or replacement* at its option.
The warranty excludes normal wear and tear, battery, strap, watch case, glass, finished and plating, accidents, loss or theft, unauthorised service. The warranty becomes void when the caseback is opened or when the crown is not pushed in while exposed to moisture. Jakhals is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the watch.
Jakhals watches are water resistant up to 3 ATM, i.e. rain and splashes. Therefore Jakhals watches are not waterproof and cannot be worn when showering, bathing or swimming. Avoid extremely hot and moist environments as they can lead to condensation inside the watch which may irreparably damage the watch components.
All warranty claims require proof of purchase. Please include store receipt or order number, product reference, and brief description with explanatory photos of the defect. When returning the watch, please include the original packaging.
*If your model is not available for replacement, a similar watch with equal value and appearance will be offered.