Orders are typically shipped out the next day. We ship directly from our office in Antwerp to most countries worldwide.
If you cannot find your country listed, please contact us at firstname.lastname@example.org and we will find out how we can extend our shipping destinations for you.
Contact us for instructions before shipping returns.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Our policy for pre-orders starts on date of shipment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, sale items cannot be refunded.
Gift cards are non-returnable items.